Local shopping, without the confusion.

Portlazon brings together independent shops. Each seller fulfills from their own location, so shipping is calculated per seller. If your cart includes multiple sellers, you may see multiple shipping selections and your order may arrive in more than one package.

Yes. We default to the lowest-cost shipping option available for each seller. If a seller offers faster options, you can upgrade before checkout.

Shipping timelines vary by seller and product. Most sellers ship within 1–3 business days, but some items are made-to-order. You’ll see estimated delivery windows at checkout when available.

Many sellers ship nationwide. Some products are limited to local delivery or pickup. If an item is restricted, you’ll see it clearly on the product page or in the cart.

If you need to update an address, contact us quickly. Once a seller has shipped, address changes may not be possible.

Some sellers offer local pickup. When available, select pickup in your cart. The seller will follow up with the pickup details.

Some sellers offer local delivery for select products and areas. Availability depends on the seller.

Because Portlazon is a marketplace, returns are handled by individual sellers. Return eligibility varies by item category (especially for food, drink, and personal care).

In general, eligible items can be returned in new/unused condition within 14 days of delivery. Some products are final sale. Always check the product page for the most accurate policy.

Food and beverages, perishable goods, personal care items, and made-to-order products are often final sale. Sellers may also mark certain items as final sale.

If a return is approved, return shipping is usually the customer’s responsibility unless the item arrived damaged or incorrect. Sellers may provide a prepaid label at their discretion.

Once a return is approved and received, refunds are typically issued to the original payment method. Timing can vary by bank, but most refunds post within 5–10 business days after processing.

Reach out as soon as you can. The fastest resolution is usually contacting the seller, but if you’re stuck we’ll step in.

Include your order number, photos of the issue, and what you’d like as a resolution.

Check around entrances, mailrooms, and with neighbors first. If it’s still missing, contact us and we’ll help investigate with the carrier and seller.

If the seller hasn’t started fulfillment, cancellations may be possible. Contact us quickly. Once an item has shipped, we can’t guarantee cancellation.